Problem
Life After Hate members and ExitUSA™ volunteers are often requested to provide their service recipients with referrals to mental health support, tattoo removal, housing services, and more. However, their extensive collection of resources is dispersed among multiple platforms, such as their online ticketing system Supportbee, Smartsheets, and individual emails. When new referrals need to be made or when a crisis occurs, the time it takes to track down resources can be costly for service recipients who require time-sensitive support.
Solution
We built a centralized platform to store all necessary information to provide referrals, case management, and face-to-face interventions. Data is secured and location-restricted such that staff and volunteers can only access resource data relevant to their needs. In our second semester, we created an automated system to issue updates, integrated Redux and RamdaJS to handle interactions between views and data, and created a “staging” and “production” version of the application to allow for testing mock data while restricting sensitive data exclusively to Life After Hate staff.
Features
Searchable Map View
All resources are shown on the map view with markers. Detailed information is listed on the sidebar. Searching by location, keyword, or tag will bring up related resources. Clicking on a resource tag will filter the resources shown on the map.
Resource Directory View
A complete list of resources is shown in the directory. Resources can also be searched by location, keyword, or tag.
Resource Details
A pop-up modal shows the details of each resource in the directory view. Admins can also edit the resources in this view.
Login and Accounts
Login through a Google Account. Assign accounts with different roles: admin, volunteer, or pending, which allows different permissions to be granted for each.